What is geofence?
Geofence is a virtual fence (a circle around certain location) that you can preset online. When the phone enters/leaves the fence, you receive an alert via email or phone SMS message. You can also set...
View ArticleHow much data bandwidth does AccuTracking use?
Each sending is about 800 bytes. The data bandwidth it uses each month will depend on your sending interval setting, as well as the phone signal level. When the phone is in poor signal area, it'll...
View ArticleWhen I change service package, adding or deleting phones, will the...
Service credit (or subscription days) are shared among all phones in your account. When you change from one package to another in "Account Settings", or add/delete units from "Manage Units" page, the...
View ArticleWhat is tracking report? How accurate is it?
If you are subscribed to Package 2 or up, there is a "Report" feature. You can get the following reports within a specified time range:- Tracking Summary Report. This will show the total mileage, total...
View ArticlePackage 1, 2, 3, and TLC: what's the difference?
Besides the Package 1 tracking features, Package 2 includes the following extra features:- Tracking reports: daily mileage, stops, transits, time and speed statistics.- Support MapPoint Add-in, which...
View ArticleCan I just enter the cell phone number and you tell me where it is?
No. It won't track any phone just with a phone number. The phone needs to be one of our supported models and have our software installed before it can be tracked.
View ArticleHow can I get the map auto refreshed for real time tracking?
Our fullscreen map supports auto refresh as fast as every 10 seconds. To view the fullscreen tracking map, please click "Tracking", then click "Fullscreen" link above the tracking map.
View ArticleI received an "Invalid Tracker ID" error message on the phone.
Check the "Setup..." screen under the AccuTracking menu on the phone (on Boost/Nextel Motorola iDEN phones, from the AccuTracking main screen, press "menu" key, then choose "Setup..."). Make sure you...
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My tracking stopped working. Location is not updating online any more.
There could be various reasons for tracking not updated online. The key troubleshooting piece is the error messages displayed on the AccuTracking main screen on the phone. There is no other way to...
View ArticleHow much does it cost?
Besides the AccuTracking service fee, you pay your phone carrier for the Internet data plan.Data Plan Costs:- Regular (post-paid) phones: Data plan prices for post-paid phones vary. Some carriers...
View ArticleDo I need a Starter Kit?
You might need the starter kit if you:1. Need a ready-to-use AccuTracking system The starter kit has the AccuTracking software pre-installed and configured on the phone. Your tracking account is also...
View ArticleWhat's the minimum requirements to use AccuTracking? What data plan is required?
You need:a supported phone, anda data plan (or equivalent network plan if outside of US), andThe AccuTracking software has to be installed and running on the phone.Data Plan Details:Data plan is...
View ArticleI got false geofence alert emails/SMS.
Due to the fluctuation of the GPS signal, you should not set your fence radius too small. We recommend setting greater than 500 feet. Less than that will trigger lots of false alarms.With 500 feet...
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Will it work in the car trunk, indoors, underground? What is cell tower fix?...
It varies on vehicle make and models. It does work on many cars (in the trunk, under the hood) but you should always test with your vehicle. Use the locations in the picture at the bottom of this page...
View ArticleWhat is battery alert? Can I get an email or SMS alert when phone battery is...
You can preset a battery level in your account so when the phone battery is lower than the preset level, you'll receive an email or SMS alert (depending on your alert preference setting).To set the...
View ArticleWhat is inactivity alert? Can I get an email or SMS alert when phone stops...
You can preset a timeout value in your account so when the phone has not updated within this preset value, you receive an email or SMS alert (depending on your alert preference setting). For example,...
View ArticleHow does speeding alert work? How to set the speed limit?
You can set a speed limit for each phone so when the phone moves faster that that, you receive an alert via email or SMS message.To set the speed limit, click "Manage Units", on the list of units,...
View ArticleHow do I upgrade or uninstall AccuTracking?
Upgrade: To upgrade AccuTracking on the phone (how to check your AccuTracking version): On Motorola iDEN phones 1. Exit AccuTracking; 2. Follow the installation instructions to install the newer...
View ArticleHow do I set the AccuTracking to auto start when phone powers up?
On most iDEN phones, you can set power up applications under "Menu" -> "Settings" -> " Personalize" -> " Power Up" -> "AccuTracking". For other phone models, please refer to the phone's...
View ArticleHow is the battery life?
The built-in battery for phones usually lasts about 8~12 hours for tracking, depending on the AccuTracking sending interval settings, cell signal strength/quality.Tips for Battery Saving:Power...
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