I want my friend to view my position with a restricted account, how?
Login to your account, click "Account" > "General" > "Manage Sub-Account", where you can create "view-only" accounts with password. Give this sub-account and password to your friend, and they...
View ArticleI want to embed my live GPS location info into my own web site.
Location sticker is a dynamic image displaying your latest GPS position information, which can be embedded in your website or online forum/Email signatures.Adding a location sticker to your web page is...
View ArticleI am not getting the geofence alerts, or not getting them on time.
There might be several reasons for not receiving geofence alerts or getting them late:1) The most common reason is that the SMS Email address you specified in "Account Settings" for receiving the SMS...
View ArticleDo you have any API that I can programmingly download tracking data to my...
We provide two API access models: 1. Push API:AccuTracking Data Push allows you to configure an external URL to which AccuTracking posts (via HTTP/HTTPS) GPS data in XML/JSON in realtime. For details,...
View ArticleHow do I view the history data? How long is the history data stored?
To view the history tracking data on the map, from the "Tracking" page, click the unit icon on the map and select "View history data", or click the unit's name in the table below the map. You can then...
View ArticleCan I get street address instead of Lat/Lon on the tracking page?
This feature is called "reverse geocoding", which is a service that translates coordinates into street addresses. AccuTracking does not have this service and only shows the positions on the map. For...
View ArticleWill this work in my area or country?
Our trackers work in the US 50 states, Canada and Mexico. Contact us for coverage in 100+ other countries.
View ArticleWhen I change service package, add or delete units, how's the account...
Service credit (or subscription days) are shared among all units in your account. When you change from one package to another in "Account Settings", or add/delete units from "Manage Units" page, the...
View ArticleI got false geofence alert emails/SMS.
Due to the fluctuation of the GPS signal, you should not set your fence radius too small. We recommend setting greater than 500 feet. Less than that will trigger lots of false alarms.With 500 feet...
View ArticleCan I track multiple units in my account? What is master account?
Multiple Units on One Map Yes you can add multiple units to your account, and they'll show up on one tracking map.To add another unit, just specify your AccuTracking username when activating the new...
View ArticleHow does the billing work? What is subscription expiration date?
AccuTracking is a pay-as-you-go service - there's no contract or extra fee - you just prepay for another month, quarter or year. When your account subscription ends, it's suspended and you can simply...
View ArticleMy tracking stopped working. Location is not updating online any more.
First check your account alert history for any "unplug" alert by clicking the little "bell" icon on the bottom of the map. If you see unplug alert, the tracker might have been loose from the OBD port....
View ArticleHow much does it cost?
The pricing is published here: https://secure.accutracking.com/pricing.php
View ArticleHow accurate is it?
The average GPS accuracy for GPS trackers is about 50 feet >90% of time. It usually pinpoints the location within 10~200 feet. In rare cases (<5% of time) it can go up to 500 feet.The main cause...
View ArticlePackage 1, 2, 3, 4: what's the difference?
The major difference is the location update rate and reports: package 1 updates every 2 minutes, package 2 updates every minute, package 3 updates every 30 seconds, package 4 updates every 15 seconds....
View ArticleHow does speeding alert work? How to set the speed limit?
You can set a speed limit for each unit so when it moves faster that that, you receive an alert via email or SMS message.To set the speed limit, click "Manage Units", on the list of units, click "Speed...
View ArticleWhat is inactivity/offline alert? Can I get an email or SMS alert when...
You can preset a time length in your account so when the unit stops updating for this preset time length, you receive an email or SMS alert (depending on your alert preference setting). For example,...
View ArticleWhat is tracking report? How accurate is it?
If you are subscribed to Package 2 or up, there is a "Report" feature. You can get the following reports within a specified time range:- Tracking Summary Report. This will show the total mileage, total...
View ArticleWhat is geofence?
Geofence is a virtual fence (a circle around certain location) that you can preset online. When the unit enters/leaves the fence, you receive an alert via email or phone SMS message. You can also set...
View ArticleCan I receive tracking alerts on my cell phone? How?
Yes. To receive tracking alerts (geofence alert, speed alert, battery alert, inactivity alert, inside fence duration alert), just login to your AccuTracking account, then go to "Account" > "General"...
View ArticleHow can I cancel, remove, delete, close my AccuTracking username/account?
Our service is pay-as-you-go based, which means you won't get automatically charged/billed when your account credit is used up. So keeping the account open does not cost anything after the subscription...
View ArticleHow can I track my units in Google Earth in real time?
AccuTracking Network Link enables you to track in Google Earth in real time (auto refresh the latest positions). For details, please login to AccuTracking website (click "DEMO" and login as demo if...
View ArticleHow can I archive, download, or delete the history tracking data?
Tracking data are kept on the system for 1 month before being purged automatically. You cannot delete data manually.To download the GPS history data and save on your PC for permanent storage, go to...
View ArticleIf I don't recharge my account, will it be closed?
No, your account is still kept in the system. When an account is left expired, the SIM card is then deactivated and its data plan is shut off and removed. Once an expired account is recharged, it could...
View ArticleDo you support GPS tracker xyz and how do I configure it to work with...
Yes we support GPS trackers as listed below and are adding more trackers. Please contact us to see if your tracker can be added. You'll need a SIM card with data plan for the tracker. We recommend US...
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